a365 Terms and Conditions

1. Introductory Matters

These Terms and Conditions ("Terms") apply to the use of the a365 platform and its associated services ("Services"). These Terms form a legally binding agreement — between a365 ("we", "platform") on one side and the individual using the services ("you", "member") on the other.

By registering on the a365 platform or beginning to use any service, you are considered to have agreed to all provisions of these Terms. If you do not agree with any term, please refrain from using the services.

We reserve the right to change or update these Terms at any time. Continuing to use the services after changes take effect will be taken to mean that you have accepted the new terms. For more information about a365, please visit our About Us page.

2. Eligibility and Registration

2.1 Age and Eligibility Requirements

Any service on the a365 platform — casino gaming, sports betting, or any other activity — is available only to individuals aged 21 or above. You must provide accurate age and identity information at the time of registration. Account creation or use of any service by minors is strictly prohibited.

2.2 Multiple Accounts Prohibited

Each member may hold only one account. Creating separate accounts on the same device, the same IP address, or in the names of multiple members of the same household is not permitted. If a365 finds evidence of fraudulent activity on any account, it reserves the right to suspend or close all associated accounts and forfeit any balances.

2.3 Accuracy of Registration Information

The name, mobile number, date of birth, and other details provided at registration must be accurate and truthful. Identity verification (OTP or documents) may be requested at any time. Registering with false information may result in account closure and forfeiture of any deposits or winnings.

2.4 Account Security

Keeping your account password confidential is entirely your responsibility. a365 will not be liable for any unauthorised access to your account by a third party. If you notice any suspicious activity, notify our support team immediately.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

The a365 platform currently supports deposits and withdrawals through the following methods:

• bKash
• Nagad
• Rocket (Dutch-Bangla Bank mobile wallet)
• Upay

3.2 Minimum Amounts

The minimum deposit amount for each method is ৳300 and the minimum withdrawal amount is ৳1,000. No transaction below these limits will be processed.

3.3 Withdrawal Time

Approved withdrawal requests are generally processed within 5 to 30 minutes. In unusual circumstances, the withdrawal process may be temporarily held until identity verification is completed.

3.4 Transaction Responsibility

Deposited funds must come only from the member's own account. Using third-party funds for transactions is prohibited. If a365 finds evidence of third-party funds being used, it reserves the right to cancel the relevant transaction and suspend the account.

4. Bonus and Promotion Policy

4.1 Welcome Bonus

New members at a365 will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. To become eligible for withdrawal after receiving this bonus, the bonus amount must be wagered 20 times. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500; the wagering requirement in this case will be ৳1,500 × 20 = ৳30,000.

4.2 Weekly Bonus

Under the weekly a365 Deposit Festival, a 30% bonus is available on any deposit each week, up to a maximum of ৳5,000, with an 18x wagering requirement and a minimum deposit of ৳300. In addition, every Friday there is an opportunity to receive a 50% deposit bonus under the Friday a365 Special Reward, up to a maximum of ৳8,000 (20x wagering).

4.3 Bonus Usage Rules

Bonus funds are never available as direct cash. The specified wagering requirement must be completed before a bonus can be withdrawn. If a member is found to have engaged in fraudulent activity against bonus terms, a365 reserves the right to cancel the bonus.

4.4 VIP Cashback

The a365 VIP programme has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Cashback is paid at a set rate on net weekly losses — from a maximum of 0.3% at Bronze up to a maximum of 1.5% at Diamond. For example: if a Gold-level member has a net weekly loss of ৳20,000, the cashback will be ৳20,000 × 0.9% = ৳180.

4.5 Right to Change Promotions

a365 reserves the right to change or discontinue the terms of any existing bonus or promotion at any time. Members will be notified as early as reasonably possible before such changes take effect.

5. Betting and Gaming Policy

5.1 Scope of Services

a365 provides sports betting, live casino, slots, fishing games, and other online gaming services. Separate rules may apply to each game category, as detailed within the relevant game section.

5.2 Validity of Bets

All bets are final once placed and cannot be changed. If incorrect odds or incorrect results are displayed due to a technical error, a365 reserves the right to void those bets or recalculate them at the correct odds. In such cases, the member's original stake will be returned.

5.3 Match-Fixing and Fraud

Any form of match-fixing, use of bots, use of unauthorised software, or any kind of fraud is strictly prohibited. If evidence of such irregularities is found, the account will be permanently closed and any associated balance will be forfeited.

5.4 System Disruptions

If any game or bet is left incomplete due to an internet disconnection or system disruption, a365 will determine the outcome based on the last confirmed state, where applicable.

6. Privacy and Security

The a365 platform uses SSL encryption and modern data protection measures to safeguard members' personal information. Full details of how your personal information is collected, stored, and used are provided in our Privacy Policy.

We do not sell or transfer members' personal information to third parties. However, information may be provided to authorities where required by legal obligation or for security investigations.

Members may request correction or deletion of their own data at any time, subject to applicable legal obligations.

7. Responsible Gaming Commitment

a365 believes that gaming is a form of entertainment and should never be a source of financial hardship. We encourage members to play in an informed and controlled manner.

If any member feels that their gaming habits are getting out of control, they can request a temporary break or permanent limits through our support team. Read our Responsible Gaming Guidelines for more details and to protect yourself.

All a365 services are strictly prohibited for individuals under 21 years of age. Parents and guardians, please ensure that underage members of your household are unable to access this platform.

8. Intellectual Property

All content on the a365 platform — logos, designs, text, graphics, software, and other materials — is the intellectual property of a365. Reproduction, distribution, or commercial use of these materials without our prior written permission is strictly prohibited.

Game providers (Pragmatic Play, PG Soft, JILI, Evolution, and others) own the intellectual property of their respective games. a365 delivers these games under agreement with them.

9. Limitation of Liability

9.1 Service Availability

Despite best efforts, a365 makes no guarantee of uninterrupted service. Services may be temporarily unavailable due to maintenance, technical issues, or third-party network disruptions.

9.2 No Liability for Indirect Losses

a365 will not be liable for any indirect, incidental, or special losses. The outcome of gaming or betting depends entirely on chance and skill. Past results are no guarantee of future results.

9.3 Third-Party Services

The a365 platform relies on third-party game providers and payment services. a365's liability for any failure by a third party will be limited.

10. Account Suspension and Closure

10.1 Platform Rights

a365 may temporarily suspend or permanently close any member's account for any of the following reasons:

1. Violation of any provision of these Terms;
2. Registering with false information or concealing identity;
3. Evidence of fraudulent activity or cheating;
4. Evidence of operating multiple accounts;
5. Evidence of registration by an underage member.

10.2 Member Rights

Any member may request closure of their own account at any time. Any remaining balance must be withdrawn before making the request. After account closure, a365 may retain the member's personal information for a period determined by applicable law.

11. Customer Support and Complaints Process

a365 is committed to resolving any issue or complaint from members promptly. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. You can reach support via live chat or email.

After a complaint is submitted, a365 will investigate it properly and attempt to provide a resolution as quickly as possible. For answers to common questions, detailed information is available on our FAQ page.

12. Miscellaneous Provisions

12.1 Entire Agreement

These Terms constitute the complete legal agreement between a365 and the member and supersede all prior oral or written discussions.

12.2 Severability

If any part of these Terms becomes ineffective or unenforceable for any reason, all remaining provisions will continue in full effect.

12.3 Waiver

If a365 does not exercise its rights in a particular instance, this does not mean it will refrain from exercising those rights in similar situations in the future.

12.4 Language

These Terms are written in Bengali. In the event of any interpretive conflict, the Bengali text will be considered final.

12.5 Contact

For any questions or comments regarding these Terms, please contact our support team via live chat or email. We provide assistance in both Bengali and English.