a365 Responsible Gaming — Keep Yourself and Your Family Safe
Entertainment is meaningful only when it stays in control. a365 wants every member to make informed decisions — betting is a form of fun, not a source of income.
Why is responsible gaming important?
Online betting and casino games are a legitimate form of entertainment — but they are only safe when the player can set their own limits. a365 believes that an informed member has a better experience in the long run. That is why we have placed responsible gaming at the centre of our platform from the start.
Betting is never a solution to financial problems, and decisions made on impulse are not right either. If you feel your playing habits have changed or that you are losing control, the tools and guidance on this page are here for you. As per our Terms and Conditions, age verification is mandatory at the time of registration on a365, and no one under 21 may open an account.
Protecting every member's privacy is our commitment. If you request self-exclusion or a limit adjustment, that information is kept completely secure. You can find details on how personal data is collected and used in our Privacy Policy.
Tools to keep yourself in control
a365 gives members the ability to control the pace and amount of their own play. These tools can be activated by contacting us via live chat or email.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately; to increase it you will need to wait 7 days.
Deposit LimitSession Time Limit
Set a limit on how long you play in one go. When the set time is up, the platform will automatically notify you and give you the option to take a break.
Session TimerTemporary Break
Temporarily close your account for anywhere from 1 day to 6 weeks. During this time you will not be able to log in, and no messages or offers will be sent to you.
Cooldown BreakLong-Term Self-Exclusion
Close your account for 6 months or more. During self-exclusion, no promotional communications are sent, and it cannot be lifted before the period ends.
Self-ExclusionGaming History Review
View your full history of deposits, withdrawals, bets, and winnings at any time. Understanding your own spending patterns is the first step toward responsible decisions.
Activity LogDirect Support
To activate any tool or to discuss your situation, speak with our team via 24/7 live chat. All conversations are confidential.
Live ChatRecognising warning signs of a problem
Most people do not realise they have lost control even after a problem has developed. If you notice any of the following in yourself, it is time to stop.
- You are placing bet after bet trying to recover lost money, but the situation is not improving.
- You are hiding your betting from family or friends, or lying about it.
- You are betting with money meant for household expenses, debt repayment, or emergencies.
- You feel restless or anxious when you are not betting, or you need to bet more than before to get the same feeling.
- Work, studies, or family responsibilities are being neglected because of betting.
- You have decided to take a break or stop, but keep coming back.
- Your mind is constantly occupied with thoughts about betting — planning wins, figuring out how to get money.
If any of the above sounds familiar, ask yourself honestly. Alongside trying to manage on your own, seeking help from a trusted family member or a professional counsellor is not a sign of weakness — it takes courage.
Where to find support?
Asking for help is the first step toward a solution. Beyond a365's own team, your family and professional counsellors are also there for you.
a365 Live Chat Support
Connect with a365's live chat at any time, day or night. Our team is available in both Bengali and English to help with your deposit limit, self-exclusion, or any other concern. All conversations are confidential.
Email Support
As an alternative to live chat, write to us by email. You can ask about account issues, limit adjustments, or self-exclusion requests — any question is welcome. We aim to respond as quickly as possible.
Family and Trusted Ones
Talk openly with a family member or a close friend. It can be hard to see things clearly from your own perspective — someone close to you can help you see the situation more objectively. Take their concerns seriously.
Professional Counsellors
Seek help from a mental health professional or addiction counsellor. In Bangladesh, these services are available at hospitals and welfare centres. Consulting a doctor or psychologist is one of the most effective ways to address the problem.
Support Groups and Organisations
Addiction support groups help people stay on the path to recovery by sharing their experiences with one another. Group therapy sessions of this kind are run by various social organisations, including those with psychology departments.
For more details on where to find support, see the responsible gaming Q&A in our FAQ section. There you will find information on how to activate self-exclusion, the rules for changing limits, and how to help someone in your family.
Protecting minors
You must be 21 or older to open an account on a365. Age is verified at registration, and accounts are reviewed in any case of suspicion. This rule applies to everyone, with no exceptions.
If you have children or teenagers in your household, make sure they cannot access a365 on your device. Use passwords on your devices and do not leave them unattended while logged in to the a365 app or browser. Consider using parental control software on home computers.
If you suspect a minor is using an account, notify a365's live chat immediately. We act quickly and investigate the account.
a365's Commitment
Our goal is to provide entertainment — not cause harm. a365 will always be active in ensuring the wellbeing of every member. We are here for you with any concern.
Questions and Answers about Responsible Gaming
Answers to the most frequently asked questions, all in one place.