a365 Privacy Policy
This policy clearly describes how your personal information is collected on the a365 platform, what purposes it is used for, and how it is kept secure. Please read it carefully before registering.
Introduction and Applicability
This privacy policy applies to all users of the a365 platform. The terms of this policy take effect from the moment you register, log in, use any service, or browse the website on a365.
a365 considers the protection of users' personal information a fundamental responsibility. Through both technical and organisational measures, we ensure that your information is used only for authorised purposes and is not disclosed to third parties without authorisation.
This policy supplements a365's Terms and Conditions. In the event of any conflict, the provisions of this privacy policy shall apply.
Important: If you do not agree to this policy, you will not be able to use a365's services. Continuing to use the services will be taken as your agreement to this policy.
What Information We Collect
a365 collects only the information necessary to provide services and verify user identity. The categories of information collected are listed below:
2.1 Registration and Identity Information
- Full name, date of birth, and national ID number (where required)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Documents required for age verification (21+)
2.2 Transaction and Financial Information
- Deposit and withdrawal history
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction amounts and dates
2.3 Technical and Usage Information
- IP address, browser type, and operating system
- Time of site visits and page view details
- Cookie and session data
- Device ID (when using the mobile app)
2.4 Communication Information
- Content of messages sent via live chat and email
- Records of complaints or requests
Purpose of Data Use
a365 uses collected information only for specific, lawful, and transparent purposes. Details of how each piece of information is used are given below:
3.1 Account Management
Information is used for registration, login verification, password recovery, and account security. It is also required for identity verification, including age verification (21+).
3.2 Service Delivery and Improvement
Information is used for betting, casino games, transaction processing, and bonus distribution. It also helps in service analysis to improve the user experience.
3.3 Fraud Prevention and Security
Information is analysed to detect unusual account activity, prevent attempts to open multiple accounts, and maintain the overall security of the platform.
3.4 Customer Support
Your account information and communication history are used for 24/7 live chat and email support, so that issues can be resolved quickly.
3.5 Marketing and Promotional Communications
If you consent to receiving notifications, you may be informed about new offers and updates from a365. This consent can be withdrawn at any time from your settings.
a365 never sells or rents your information to third parties for commercial purposes.
Disclosure of Information to Third Parties
a365 follows a strict privacy policy and information may be disclosed only in the following limited circumstances:
4.1 Service Provider Partners
Information necessary for operations may be shared with payment processors (bKash, Nagad, Rocket, Upay), gaming software providers, and technical infrastructure operators. These partners are bound by confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed in response to a valid request or order from a competent legal authority. Only the information specifically requested will be provided.
4.3 Fraud Investigations
In cases of active fraud or money laundering investigations, relevant information may be shared with the concerned authorities.
4.4 Business Transfer
If a365's business operations are transferred to a successor entity, user information may form part of that transfer. Users will be notified in advance.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the a365 website and app. These are small data files stored in your browser that improve the functionality of the site.
5.1 Types of Cookies
- Essential Cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
- Functional Cookies: For remembering language preferences and user settings.
- Analytics Cookies: For understanding site traffic and usage patterns — collect data anonymously.
- Marketing Cookies: For displaying relevant advertisements — require your consent.
5.2 Cookie Controls
Non-essential cookies can be disabled from your browser settings. However, this may limit some features of the site. For detailed browser settings guidance, refer to the help page of the relevant browser.
Data Security Measures
a365 uses industry-standard security technology to keep your information secure. Security is ensured at both the technical and procedural level.
6.1 Encryption and Transmission Security
All data is transferred in encrypted form using SSL (Secure Socket Layer) technology. Passwords are never stored in plain text — they are secured using hashing algorithms.
6.2 Access Controls
Only a limited number of authorised a365 staff have permission to access sensitive user information. All access is logged and regularly audited.
6.3 Security Monitoring
Automated monitoring systems are active around the clock to detect unusual activity in the system. Suspicious access is blocked immediately.
6.4 Response to Data Breaches
In the event of a security breach, affected users will be notified as soon as possible and the necessary protective measures will be taken.
No method on the internet is completely secure. However, a365 is committed to ensuring the highest possible level of protection. Keep your account password confidential and notify us immediately if you notice any suspicious activity.
Data Retention Period
a365 retains your information only for as long as it is necessary. The following factors are considered when determining the retention period:
- All information is retained while the account is active.
- Even after an account is closed, legal and financial records may be retained for a specified period in accordance with applicable regulations.
- When marketing consent is withdrawn, the relevant data is deleted within a reasonable time.
- In cases of fraud or disputes, the necessary information is retained until the matter is resolved.
To learn more about the retention period for specific data types, please contact our support team.
Your Rights and Controls
As a user of a365, you have the following rights over your own information:
8.1 Right to Access
You may request to know what information a365 holds about you. After verification, the information will be provided within the specified time.
8.2 Right to Rectification
If any information stored about you is incorrect, you may request that it be corrected. Some information can be changed directly from your account settings.
8.3 Right to Erasure
Where there is no legal obligation to retain it, you may request that specific information be deleted. This request can also be made after closing your account.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. Marketing communications will be stopped upon receiving this request.
8.5 Right to Data Portability
You may request a copy of your information in a structured, readable format.
To exercise these rights, contact the a365 support team via live chat or email. Following the Responsible Gaming guidelines is also part of protecting your account.
Protection of Minors
All a365 services are strictly for persons aged 21 and above. Under no circumstances are minors permitted to register or use the services.
If a minor is suspected of having registered, the account will be suspended immediately and the collected information will be deleted. Age verification is mandatory at the time of registration.
Parents or guardians may contact our support team directly regarding any account belonging to a minor.
Policy Changes and Updates
a365 reserves the right to amend this privacy policy as required. The following procedure will be followed in the event of changes:
- A notification will be sent to the registered email or mobile number before any significant changes.
- The updated policy will be published on this page with the date of the change noted.
- Continuing to use the services after notification will be taken as your agreement to the revised policy.
- If you object to any change, you have the right to stop using the services and request that your account be closed.
To learn more about a365, read the About Us page.
Privacy Contact Information
If you have any questions, concerns, or requests about this privacy policy, please contact the a365 support team. We provide support in both Bengali and English.
For answers to common questions, visit the FAQ section — you will find answers to common questions about data protection there.
Contact the support team
Instant support is available via 24/7 live chat. If you prefer to write by email, use our support email address.